Exchange and Return Policy
At COMMA, we always strive for your complete satisfaction with your shopping experience. Therefore, we have established a flexible and clear exchange and return policy for both in-store and online orders.
First: In case of purchase from one of the branches
You can return or exchange your item within 3 days from the date of receipt, subject to the following conditions:
- Submit the original invoice with the item to be replaced or returned.
- The item must be in its original condition, unused, undamaged, and have its tag attached.
- Ensure that the purchase date falls within the specified period.
- Exchanges are allowed only once, for a different size or color.
- Exchanges only include items listed on the original invoice. Any additional purchases require a new invoice.
- Any product purchased as part of a package cannot be returned separately.
- For your safety, some items cannot be returned or exchanged, such as: accessories, cosmetics, and underwear (basic) .
Second: If ordering from the website
We strive to make the exchange or return experience through our online store as simple and convenient as possible.
Exchange and return terms:
- The available period is 3 days from the date of receipt.
- Items must be in their original condition: unused, without any tags or stickers removed, and not exposed to washing, ironing, or perfume.
- All products are returnable and exchangeable except: accessories and underwear (basic) .
- In the event of a manufacturing defect or damage to the product , please contact us within 48 hours of receiving the order to complete the exchange or return process at no charge. After this period has elapsed, we will no longer be able to accept your return or exchange request.
- The customer bears all shipping costs in cases of exchange or return.
Important notes:
- The return shipping policy is valid for 3 business days from the date of issuance. If the shipment is not delivered within this period, the order will be considered canceled.
- The replacement process may take up to 28 days after receiving the product.
- Basic order shipping, return shipping, and cash on delivery fees are non-refundable , except for orders eligible for free shipping.
If the customer does not receive the shipment, they will be charged a shipping fee of 29 riyals. The remaining amount will be refunded after the shipment is received and the fee is deducted. The refund process takes from one to 30 business days.
Shipping and exchange fees:
- Return fee: 29 riyals
- Replacement fee: 60 riyals (includes shipping the part to us and returning the new part)
Gift Card Return Policy:
- Products paid with a gift coupon will be returned by shipping them back to our warehouse.
- The amount will be refunded in the form of a credit equal to the value of the order (one-time use coupon).
- No cash refunds will be issued, and it is the customer's responsibility to maintain the confidentiality of the coupon.
For customers outside the Kingdom:
- Sorry, exchange and return services are currently unavailable to our customers outside the Kingdom.
